Pennie

Managing the co-creation of valueMicroplastics as contaminants in the marine environment: A reviewThe prediction of chronicity in patients with an acute attack of low back pain in a general practice setting.A strategic framework for customer relationship managementCo-creating brands: Diagnosing and designing the relationship experienceThe role of multichannel integration in customer relationship managementMicroplastic ingestion by zooplankton.Frow, P.: The role of multichannel integration in customer relationship management. Ind. Mark. Manage. 33(6), 527-538Managing Quality in Higher Education: An International Perspective on Institutional Assessment and ChangeTowards the ‘perfect’ customer experience